BPO

Business Process Outsourcing has come a long way from its origins as a strategic cost cutting exercise only. At Aress Software we offer domain specific offshore outsourcing and consulting services which not only cut costs but also improve quality. Our onsite and western management helps to interface with the client and better under and interpret client requirements. Our knowledge in the fields of Web Hosting, Web Design and SEO give us the unique ability to not just execute services but also proactively offer consulting services to our clients.

Service offering in detail

Customer Support Services

Our customer service offerings create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 basis. Examples of this include customers calling to check on their order status, customers calling to check for information on products and services, customers calling to verify their account status, customers calling to check their reservation status etc.

Technical Support Services

Our technical support offerings include round-the-clock technical support and problem resolution for computer hardware, software, peripherals and Internet infrastructure manufacturing companies. These include installation and product support, up & running support, troubleshooting and Usage support. Examples of this service include Webhosting support, customers calling to resolve a problem with their home PC, customers calling to understand how to dial up to their ISP, customers calling to understand how to use their web hosting accounts, customers calling with a problem with their software or hardware.

Employee IT Help-desk Services

Our employee IT help-desk services provide technical problem resolution and support for corporate employees. Examples of this service include level 1 and 2 multi-channel support across a wide range of shrink wrapped and LOB applications, system problem resolutions related to desktop, notebooks, OS, shrink-wrapped products, connectivity etc., office productivity tools support including browsers and mail, new service requests, product usage queries, IT operational issues, routing specific requests to designated contacts and remote diagnostics (password reset, desktop control).

Web Research / Web Mining

Our Web Research Services are more than 'surfing the 'net'. Our specialists are experts at navigating the overwhelming and rich abundance of online resources available. Aress Software will deliver clear, focused and relevant information matching your specifications. An example of this service is in working with Domain Registrars to help them deliver high quality Domain parking services to their clients.