This Privacy Policy explains how Dristi Technologies & IT Services Pvt. Ltd. ("Dristi Technologies", "Company", "we", "us", or "our") collects, uses, discloses, and safeguards information when you visit our website at dristitech.com, contact us, or use any of our services — including our cloud, DevOps, CRM/ERP, AI/ML, managed IT, and web & mobile development services, as well as our WhatsApp Business Suite SaaS platform accessible through our client portal at manage.dristitech.com (collectively, the "Services").
By accessing our website or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our website or Services.
1. Information We Collect
1.1 Information You Provide to Us
- Contact and enquiry details submitted through our website forms — name, email address, phone number, company name, and message content.
- Account and billing information when you sign up for any service or subscribe to the WhatsApp Business Suite via our client portal — name, billing address, email, phone number, and payment details (processed securely by our payment gateway; we do not store full card numbers).
- Business information submitted during WhatsApp Business Platform onboarding — business name, category, website, Facebook Business Manager ID, and phone numbers used for WhatsApp Business Account verification.
- Project-related information you share with us for cloud, DevOps, CRM/ERP, AI/ML, or custom development engagements, including technical documentation and access credentials provided for project delivery.
1.2 Information Collected Automatically
- IP address, browser type and version, device and operating system information, referring URLs, and pages visited on our website.
- Approximate geographic location derived from your IP address, which we use to automatically detect your currency and display localized pricing on the WhatsApp Business Suite page.
- Cookies and similar tracking technologies, as described in Section 3 below.
1.3 WhatsApp Business Suite Customer Data
If you use the WhatsApp Business Suite, you ("Customer") may upload, import, or connect contact lists, conversation history, message templates, broadcast campaigns, chatbot automation flows, and team member details ("Customer Data"). For this Customer Data, Dristi Technologies acts as a data processor and accesses it only to provide, maintain, support, and improve the Service — not for any independent purpose.
2. How We Use Your Information
- To provide, operate, and maintain our website, IT services, and the WhatsApp Business Suite.
- To process subscriptions, renewals, invoices, and payments through our client portal.
- To respond to enquiries, support requests, and project-related communications.
- To send service-related communications such as invoices, renewal reminders, onboarding updates, and product announcements.
- To detect, investigate, and prevent fraud, abuse, or violations of our Terms and Conditions.
- To comply with applicable legal, tax, and regulatory obligations.
- To analyse website usage and improve our content, services, and user experience.
- To automatically detect your region and display WhatsApp Business Suite pricing in your local currency.
5. Data Retention
We retain personal information for as long as your account is active or as needed to provide the Services, comply with our legal, tax, and accounting obligations (such as retaining invoices), resolve disputes, and enforce our agreements.
Upon cancellation of a WhatsApp Business Suite subscription, Customer Data such as contacts, message history, templates, and automation flows may be permanently deleted from our systems after a reasonable grace period. We recommend exporting any data you wish to retain before cancelling your subscription.
6. Data Security
We implement appropriate technical and organizational measures to protect your information, including encrypted connections (HTTPS/TLS) for data in transit, restricted administrative access, and access controls on our client portal and internal systems. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
- Access and update your personal and billing information through your client portal account, or by contacting us directly.
- Request deletion of your account and associated personal information, subject to retention required by law (such as tax records).
- Opt out of non-essential marketing communications at any time using the unsubscribe link or by contacting us.
- Control cookies through your browser settings, including disabling non-essential cookies.
To exercise any of these rights, please contact us using the details in Section 11 below.
8. Children's Privacy
Our website and Services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.
9. International Data Transfers
Dristi Technologies is based in India. Your information may be processed and stored on servers located outside your country of residence, including infrastructure used by our hosting providers and by Meta for the WhatsApp Business Platform. By using our website and Services, you consent to such cross-border transfer, processing, and storage of your information.
10. Third-Party Links and Services
Our website and the WhatsApp Business Suite may contain links to or integrations with third-party websites and services, such as WhatsApp, Meta Business Manager, payment gateways, and social media platforms. We are not responsible for the privacy practices or content of these third parties, and we encourage you to review their respective privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The "Last Updated" date at the top of this page indicates when this policy was last revised. Your continued use of our website or Services after any changes constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
- Dristi Technologies & IT Services Pvt. Ltd.
- 913/914 VJ Indilife, Sus Road, Pune, India
- Email: sales@dristitech.com
- WhatsApp / Phone: +91 9112157519